Privacy Policy – jlq Casino Philippines

1. Data Controller Identity

jlq.bet ("jlq," "we," "us," "our") is the personal information controller responsible for the collection and processing of personal data submitted by users of the jlq Platform. jlq operates as a PAGCOR-licensed online casino and sports betting platform serving Filipino players in the Philippines. All data processing activities described in this Policy are conducted under jlq's direct responsibility.

Questions regarding this Privacy Policy or jlq's data handling practices may be directed to our Data Protection Officer at the contact details provided in Section 14 of this document.

2. Personal Data We Collect

jlq collects personal data through multiple channels, including the Account registration process, KYC verification, gameplay activity, payment transactions, and your interactions with our support team. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on a valid Philippine government-issued identification document;
• Date of birth (collected to verify compliance with the 21+ age requirement under PAGCOR regulations);
• Email address (primary account communication channel);
• Philippine mobile number (used for OTP verification and account security alerts);
• Username and password (password stored in hashed, non-reversible form);
• Residential address within the Philippines.

2.2 KYC & Verification Documents

• Copies of government-issued Philippine identification documents (UMID, driver's license, passport, PhilSys ID, or equivalent);
• Selfie photographs submitted for facial verification purposes where required;
• Proof of address documentation where requested for enhanced due diligence.

2.3 Financial & Transaction Data

• GCash account reference numbers (jlq does not store your GCash PIN or password);
• PayMaya, BPI, BDO, or Metrobank account details used for deposits or withdrawals;
• USDT wallet addresses used for cryptocurrency transactions;
• Complete transaction history: deposits, withdrawals, wagers placed, game outcomes, and bonus activity.

2.4 Technical & Usage Data

• IP address and general geolocation data;
• Device type, operating system, browser type and version;
• Session timestamps, login history, and access logs;
• Game session data including games played, session duration, bet sizes, and outcomes;
• Cookie identifiers and similar tracking technologies (see Section 6).

2.5 Communications Data

• Records of communications with jlq's customer support team via live chat, email, or any other channel;
• Voluntary survey or feedback responses.

3. How jlq Uses Your Personal Data

jlq processes your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your jlq Account, including authentication and security monitoring;
• KYC and age verification: Verifying your identity and confirming you meet the 21+ age requirement mandated by PAGCOR regulations for all registered players;
• Payment processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and USDT;
• AMLA compliance: Fulfilling obligations under the Philippine Anti-Money Laundering Act, including transaction monitoring and suspicious activity reporting to AMLC where legally required;
• Gameplay delivery: Providing access to all game types on the jlq Platform and maintaining accurate game history and RNG audit logs;
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling indicators and administer responsible gaming tools where appropriate;
• Bonus and promotion administration: Managing eligibility, wagering requirement tracking, and bonus term compliance;
• Customer support: Responding to inquiries, resolving disputes, and providing technical assistance;
• Platform security: Detecting and preventing fraud, unauthorized account access, bonus abuse, and other prohibited conduct;
• Marketing communications: Sending promotional offers and updates to opted-in Players (you may opt out at any time);
• Legal obligations: Complying with applicable Philippine laws, PAGCOR regulatory requirements, and orders from competent Philippine courts or regulatory authorities.

4. Legal Basis for Processing

jlq relies on the following legal bases for processing personal data under RA 10173:

• Contractual necessity: Processing required to create and maintain your Account and deliver the services you have contracted for;
• Legal obligation: Processing required by PAGCOR regulations, AMLA compliance obligations, and other applicable Philippine law;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
• Consent: Marketing communications and non-essential cookies, where your affirmative consent has been obtained and may be withdrawn at any time.

5. Data Sharing & Disclosure

jlq does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:

• Payment processors: GCash (Mynt), PayMaya, BPI, BDO, Metrobank, and blockchain network operators — solely to process transactions you initiate;
• Game content providers: Third-party game studios whose titles are offered on the jlq Platform receive session-level data necessary to deliver game functionality and audit RNG integrity;
• KYC and identity verification providers: Third-party verification service providers engaged to assist with document authentication — subject to strict data processing agreements;
• Regulatory authorities: PAGCOR, AMLC, the National Privacy Commission, and other Philippine government bodies, where disclosure is required by law or court order;
• Professional advisers: Legal, accounting, and auditing firms engaged by jlq, under strict confidentiality obligations;
• Corporate transactions: In the event of a merger, acquisition, or sale of jlq's business, personal data may be transferred to the acquirer, subject to equivalent privacy protections.

All third-party service providers engaged by jlq who process personal data are bound by data processing agreements that require them to handle your data in accordance with RA 10173 and this Privacy Policy.

6. Cookies & Tracking Technologies

jlq uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for Platform functionality, including session authentication and security. These cannot be disabled without impairing platform performance.
• Analytics cookies: Used to understand how players navigate and use the Platform, enabling jlq to improve user experience. Data is aggregated and anonymized where feasible.
• Preference cookies: Store your language preferences and display settings.
• Marketing cookies: Used (with your consent) to deliver relevant promotional communications. You may opt out of marketing cookies through your browser settings or by contacting jlq support.

You may configure your browser to refuse all or certain cookies. Please note that disabling essential cookies will impair your ability to log in to your jlq Account and use Platform features.

7. Data Retention

jlq retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in compliance with AMLA and PAGCOR record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years following the relevant transaction date;
• Support communications: Retained for three (3) years from the date of last interaction;
• Marketing consent records: Retained for as long as consent is active plus three (3) years thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.

8. Data Security

jlq implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jlq Platform;
• Passwords stored exclusively in hashed, non-reversible format — jlq staff cannot retrieve your plain-text password;
• Role-based access controls limiting internal access to personal data to authorized personnel only;
• Regular security audits and penetration testing of Platform infrastructure;
• Two-factor authentication (2FA) available to all Players for account-level security.

In the event of a personal data breach that poses a risk to your rights, jlq will notify affected Players and the National Privacy Commission (NPC) within 72 hours of discovering the breach, in accordance with NPC Circular 16-03.

9. Your Privacy Rights

Under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by jlq:

• Right to be informed: The right to know what personal data jlq holds about you and how it is being processed;
• Right of access: The right to request a copy of your personal data held by jlq;
• Right to rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to erasure: The right to request deletion of your personal data, subject to jlq's legal retention obligations;
• Right to object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact jlq's Data Protection Officer using the details in Section 14. jlq will respond to data subject requests within thirty (30) days of receipt.

10. Children's Privacy

The jlq Platform is strictly intended for individuals aged 21 years and older. jlq does not knowingly collect personal data from individuals under 21. If jlq discovers that personal data has been collected from an individual who has not met the 21+ age requirement, such data will be immediately deleted and the associated Account will be closed. If you believe a minor has accessed the Platform, please contact us immediately at the details in Section 14.

11. Cross-Border Data Transfers

Some of jlq's third-party service providers — including certain game studio partners and technical infrastructure providers — may be located outside the Philippines. Where personal data is transferred to entities in other countries, jlq ensures that appropriate safeguards are in place, including contractual data processing clauses that impose data protection obligations equivalent to those required under RA 10173. Such transfers are conducted only to the extent necessary to deliver the services described in this Policy.

12. Third-Party Services

The jlq Platform may contain references to payment services (GCash, PayMaya, BPI, BDO, Metrobank) and third-party game content providers. This Privacy Policy applies solely to data processed by jlq directly. The privacy practices of third-party payment processors and game content providers are governed by their own respective privacy policies. jlq is not responsible for the privacy practices of these third parties.

13. Updates to This Privacy Policy

jlq may update this Privacy Policy from time to time to reflect changes in data processing practices, regulatory requirements, or Platform functionality. Material updates will be communicated to registered Players via email to their registered address and/or via a prominent notice on the Platform. The "Effective Date" at the top of this Policy will be updated on each revision. Your continued use of the Platform following notification of updates constitutes acceptance of the revised Policy.

14. Contact & Data Protection Officer

For questions, data subject requests, or concerns regarding this Privacy Policy or jlq's data processing practices, please contact our Data Protection Officer:

Data Protection Officer – jlq.bet
Email: [email protected]
Available 24/7 in English and Tagalog. We aim to acknowledge all data privacy inquiries within 2 business days.